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Access to Advice and Guidance

In light of the current economic climate and the severe financial pressures facing both private citizens and business owners, the Heathfield Partnership has added a button called access to advice and guidance for people to access information on organisations who may be able to help.

These range from voluntary organisations who specialise in this field to statutory bodies offering support services. The range of advice being offered covers financial debt, housing, family and personal support to those set-up to provide business advice and expert guidance. We have also incorporated a direct link to "start here" ( a well recognised service to provide simple help for personal problems. We have sought to provide a single comprehensive source for all organisations who may be able to help in time of need. We will continue to research any other agencies that come to light which maybe of benefit. a library listing of all contact mechanisms is provided and where possible we have listed local groups, rather than national organisations.


These can be worrying times for business people, employers as well as ordinary citizens, finding it hard to make ends meet. We would hope that this initiative will become an easy guide to those who may find advice useful.

Councillor Rupert Simmons
The Heathfield Partnership Trust Ltd

Updated: February 2014

Wealden Police

Wealden Police have recently seen a number of doorstep callers and rogue traders attempting to trade in the local area. We would like to remind all residents to be cautious when trading with cold callers. Consider these 10 steps when you are next called.

1. Don't sign on the spot
Don't feel pressured to agree on the spot- if you are interested in what they are selling, you can ask them to come back at another time that is more convenient for you, maybe when you have someone else with you or you've shopped around.

2. Check the trader's identityAlways ask for an identity card and look up the organisation to check the salesperson's identity is genuine. Don't use the number on their card. Check if the trader is a member of a reputable trade body, like the Direct Selling Association, whose members should ensure their salespeople sell responsibly.


3.Be wary of special offers or warnings about your homeDon't get taken in by sales banter or high pressure selling techniques. Don't be hurried into a decision even if there is a discount. The discount might be on a price that is too high in the first place.

4. Always shop around for the best priceCheck with other companies offering the same product first. Make sure the price and product is right for you.


5. Read the small print
Always read documents carefully before you sign them and make sure you fully understand your rights. It's best to ask salespeople to call back so you can do this in your own time - don't be rushed into signing before you feel ready.


6. Double check the facts
Make sure you fully understand the total costs of the transaction - including estimates, delivery and installation and the arrangements for after-sales servicing, such as the guarantees or warranties. Only agree to make a purchase once you're entirely satisfied that the transaction is acceptable.


7. Talk to someone you trust for a second opinion
Take the time to talk to someone you trust - for example your family, a friend or carer - before you sign anything.


8. Don't hand over a cash deposit
Avoid handing over money before work is started. A reliable trader will never ask you to do this (even if they need materials). Never agree to go with a trader to the bank to take money out.


9. Think very carefully before you agree to a trader starting any work straight away
If you agree to have any work done or goods delivered within the seven day cooling-off period, you may have to pay if you later change your mind and cancel the contract.


10. Trust your instinctsIf it sounds too good to be true, it probably is!
And finally ... it's OK to say no
Remember it's your doorstep and your decision. If you feel pressured for any reason ask the person to leave.
If in doubt, visit the Advice Guide website or call the Citizens Advice consumer helpline on 0845 04 05 06.
Your local Neighbourhood Policing Team

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Age Concern

Aim: To provide welfare services for elderly in the TN21 postal district.
Services: Door to door transport for individuals and groups in private cares and 13 seater wheelchair accessible minibuses. Outings, information and advice.
Accessibility: All hours 365 days a year.

Contact Bill Philps, Chairman,

Contact Chris Clinch, Cars, 01435 515090.

Contact Elizabeth Keating, Minibuses 01435 86960 or email



East Sussex Hearing Resource Centre

They provide:


  • Home visits
  • Hearing aid maintenance
  • Organise hard of hearing groups and deaf/blind groups
  • Equipment support

For more information contact:

8 St Leonard's Road, Eastbourne, BN21 3UH
Tel (voice, text, fax): 01323 722505


Xpress (Advocacy and Children's Right Service)

Xpress is an independent and confidential Advocacy and Children's Rights Service for vulnerable children and young people aged between 8-21 years old in East Sussex. Xpress aims to provide a service to any young child or young person within the age range considered to be vulnerable, but in particular those who:


Have learning and/or physical disabilities
Are Looked After by the Local Authority or Leaving/Left Care
Have mental health difficulties


You can contact an Advocate for support if you are:


Being hurt by anyone
Not being listened to
Not sure about your rights
Need information or advice
Not being given a voice in decisions that are being made about their lives
Want to make a complaint


Helpline is open Monday, Tuesday and Wednesday evenings between 6.30pm - 9.00pm: 0800 454424

No Cold Calling Zones

The purpose of ‘No Cold calling' zones is to discourage cold callers from specific residential areas - usually a street or small cluster of houses. The introduction of the scheme provides householders with the opportunity to collectively discourage the often-unwelcome practice of cold calling.


The zones are visibly identified by overt signs and by each participant displaying a sticker on their door. Residents are given information on how to deal with cold callers should the signs be ignored and advice about some security products. East Sussex County Council's view with the 44 zones that exist in East Sussex, is that they always belong to the communities and they are only ever the facilitators for the set-up process and one of the enforcing bodies once the zone has been launched. They ask residents to be vigilant and report all cases of cold calling to Trading Standards. However if there is a crime in progress that is always a matter for the police.


East Sussex County Council will assess the information about the caller and if possible make contact with the trader. They would alert them to the fact that the area is a cold calling zone and it is the wish of the residents that traders do not call in their community. The ban on cold calling does not extend to political parties or religious and faith groups.


The areas covered are all of Heathfield, Waldron, Old Heathfield, Broad Oak, Cade Street and Punnetts Town. The contact for Heathfield and Waldron is Mrs Lee Ede, email address is and direct telephone number is 01323 463447. 


To obtain your free no cold calling door sticker, contact Trading Standards on telephone: 01323 463420, email: or download from


Care for the Carers

Aim: To improve the quality of carers lives by helping the local community to recognise and value the role of carers and by enabling carers to access the services and support they require.

Services include: Carers clinics, carers support groups, training, information and advice, newsletter, counselling, carers card, involvement.


Telephone number: 01323 738390

Citizens Advice Bureau Uckfield

Aim: To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities of the services available to them through an inability to express their needs effectively and equally. To exercise a responsible influence in the development of social policies and services both locally and nationally.
Services: To provide free, independent and confidential advice to all within the aims of citiziens advice.
Accessibility: 9.30am - 3.00pm Monday to Friday. Closed Tuesdays.
Address: The Hub, Civic Approach, Uckfield, East Sussex TN22 1AL
Telephone number: 03444 111444

Drop-in at Heathfield and Waldron Parish Council, 73 High Street, Heathfield, on Friday mornings, 10.00am - 12 noon.


Citizens Advice Bureau Hailsham
Accessibility: 9.30am - 3.00pm Monday to Friday
Address: Southview, Western Road, Hailsham, East Sussex BN27 3DN
Telephone number: 01323 842336


Citizens Advice Bureau Crowborough
Accessibility: 9.30am - 3.00pm Monday to Friday
Address: Thorpe House, Croft Road, Crowborough, East Sussex TN6 1BG
Telephone number: 01892 655303



Citizens Advice Consumer Service:  03454 040506

Advice Line:  03444 111444 or email

Samaritans Eastbourne and District Branch

Aim: Samaritans is available 24 hours a day to provide confidential emotional support for people who are experiencing feeling of distress or despair including those which may lead to suicide.

Services: Emotional support provided 24 hours a day by telephone, visits to the centre and email.
Accessibility: Drop-in centre open 10.30am - 10.30pm

Telephone number: 01323 735555
Address: The Haven, 13 Bolton Road, Eastbourne, East Sussex BN21 3JT



Samaritans Tunbridge Wells and District Branch
Accessibility: Phone line open 24 hours a day, drop in between 9.00am - 9.00pm daily.
Telephone number: 01892 532323
Address: 7 Lime Hill Road, Tunbridge Wells, Kent TN1 1LJ

National telephone number: 08457 909090

Linked Hands

'Care and support in our community'.


We provide:  Monthly Monday meetings for social contact, activities and outings.  Home visits to those who are housebound or bereaved.  Contacts available for advice and help in an emergency.

Contact:  Dorothy or Marion on 01435 867271


For short-term help with car lifts for essential appoints:

Contact: Christine Bell
Telephone number: 01435 863293


Contributions are requested for petrol.


Offers from volunteer drivers welcome.

Family Action

For families in need. £100-200 awarded, open deadline.

Home Works Housing Support Services

Aim: To provide a floating support service to help people who are struggling to maintain their housing, need support in moving to more appropriate housing, or are homeless. We are able to work with anyone with a housing support need, irrespective of their housing situation.


Services: We are funded by East Sussex County Council and are a free service available to anyone between 16 and 64. Support workers will usually visit people in their own homes, drawing up an action plan with the client and working towards agreed goals. We provide a short-term service that is focussed on helping people resolve immediate problems and then build the skills and knowledge they need to avoid problems occurring in the future.


Access: We accept both self referrals and referrals from third parties. If you would like some assistance and support in this area, or know of someone who would benefit from support, contact Home Works on 01273 898700.

Heathfield Children's Centre

Run by East Sussex County Council they provide a one-stop shop for children under five and their families, where they can get support, advice and information on a range of family issues.


For more information about Heathfield Children's Centre, please contact the Healthy Child Programme Manager, Donna McAdam, on  01323 464300 or visit


East Sussex County Council

Adult Social Care Direct (known as Social Services)


Aim: Social care helps people who need extra support, or vulnerable people to live as independently as possible. We do this by working with health services, voluntary groups and private care organisations.

Services: We offer a wide range of services. wherever possible, we try to help people live as independently as possible in their own homes and local communities. our services include: home-care, day-care, respite or short-break care (to give carers a break), help for carers, meals in the community (meals on wheels), specialised advice and support for people with hearing, sight or speech problems, equipment, adaptations and telecare alarm systems to help people live independently at home, support services for people with a physical disability, car badges for people with a permanent disability, support services for people with a learning disability, short-term rehabilitation services for people over 60, residential care and support services for people with a mental health problem.


Social Care Direct (Adult Services)
East Sussex County Council
St Mark's House, 14 Upperton Road
East Sussex BN21 1EP
Telephone number: 0345 6080191 Monday to Friday 8.30am - 5.00pm or out of hours call the Emergency Duty team on 07699 391 462
Website: or


Family Information Service

For information on childcare, parenting and family support, leisure activities, schools and services for children and young people throughout East Sussex. Monday to Friday 9.00am - 5.00pm.
Telephone number: 0345 6080192

New guide provides practical help for the bereaved

Losing a loved one is one of the most traumatic events that we ever experience in life. The need to make arrangements, like registering the death and organising the funeral, add to the stress.

A new guide produced by East Sussex County Council's registration service aims to make this process a little easier.


"When a loved one dies: a practical guide" is designed to help families in the early stages following a death. It includes information about:


registering the death; what the registrar does and the documents they issue; organising a funeral service; dealing with the estate and government departments; and who should be notified. There is also a section on which organisations offer advice and support to the bereaved.


East Sussex Hospitals NHS Trust is providing the guide at Eastbourne District General Hospital and the Conquest Hospital through their bereavement service. They intend that people will receive it as quickly as possible after a death. Local hospices and GP surgeries in East Sussex have also been given copies.

Connected with making the registration of a death a better experience for our customers, the registration service also took part in the 'Preparation for Practice' lecture series at Brighton and Sussex Medical School for 127 final year medical students. The service's training officer talked about issues such as the importance of accuracy incompleting the cause of death certificate, and the process that families go through when registering a death.


Tony Freebody, lead member for community services says: "Families have told our registrars that the guide is very welcome at what can be an extremely daunting time. We are also helping a new generation of doctors to make the process for the bereaved less stressful."

As at July 2012

Family Support, East Sussex County Council

If you are a parent or carer and are having problems looking after your children, we can help. With our support you can start enjoying life with your children again, take an active part in their growth and development, and be confident they are safe in their own homes.


Family Support - Sussex Downs & Weald
Sackville House
Brooks Road
East sussex BN7 2FZ
Telephone number: 01273 482802

Do you need a handyperson grant?

Do you need help with small jobs around your home?
Do you find it difficult to pay for this help?
Are you aged 65 or over?


If you have answered yes to all three questions and live in East Sussex the Council may be able to help you. For more information contact:


Supporting People
East Sussex County Council
Sackville House
Brooks Close
East Sussex BN7 2FZ
Tel no: 01273 482805

East Sussex County Council Services

East Sussex County Council Services

A credit union is a community based savings and loans organisation that is owned, run and controlled by its members.

Often set up by neighbours or workmates, credit unions welcome savers and borrowers. They believe in a sense of community spirit and in keeping money within the local economy, with everyone working, saving and sharing together.

Their work benefits local people by:

providing an ethical investment alternative
making safe, affordable loans available to local people – taking into account their financial history
specialising in smaller, short-term loans that most high street lenders may not offer
reducing the number of people who need to approach less scrupulous lenders.

The more members save, the more the credit unions can afford to lend to local people, who are currently only able to borrow at very high interest rates.

There are two credit unions covering East Sussex and they are both regulated by the Financial Services Authority (FSA) and covered by the Financial Services Compensation Scheme (FSCS), so you can be confident that your money is safe:

Hastings and Rother Credit Union
East Sussex Credit Union




East Sussex County Council Factsheets

East Sussex County Council have produced a range of factsheet:


Wealden District Council


Credit Crunch Advice


For all housing enquiries (council or private), please contact Wealden District Council by one of the following means:
Accessibility: 8.30am - 5.00pm Monday to Friday. They will have a number of Housing Options for consideration.
Telephone number: 01323 443322


Council Tax
For all council tax enquiries please contact Wealden District Council by one of the following means:
Accessibility: 8.30am to 5.00pm Monday to Friday.


Telephone numbers:
Council Tax: 01323 443385
Non-domestic rates: 01323 443387


Council Tax:
Non-domestic rates:


Wealden District Council is trying to make sure people are aware of their entitlement to benefits. For all benefit scheme enquiries please contact Wealden District Council by one of the following means:


Jaki Hall: 01323 443774
Telephone number: 01323 443500





Debt Advice Groups

Business Debtline
Telephone number: 0800 197 6026


StepChange Debt Charity
Telephone number: 0800 138 1111


National Debtline
Source of money and debt advice.
Telephone number: 0808 808 4000


Source of free debt advice.
Telephone number: 0800 917 7823

Telephone number: 0845 120 3779


Advice and Guidance - Businesses

Heathfield Chamber of Commerce
Trevor Goldsmith
Telephone number: 01435 862095


Sussex Enterprise
The Chamber of Commerce for Sussex. Practical support and information to help you run your business.
Telephone number: 0845 6788867


Locate East Sussex
Support growing businesses in East Sussex by providing assistance with location decisions and access to funding to accelerate growth, as well as providing valuable connections to local planning and economic development teams.
Telephone number: 0300 343 5749


Wealden District Council
Guidance and advice for businesses.
Telephone number: 01892 602887


Contracts and tenders with Wealden and other Councils call
01323 443352 or visit


and don't forget WDC's partner organisations listed below:


Federation of Small Businesses (FSB)
Aim: To be and remain the largest and most effective organisation promoting and protecting the interests of the self employed and small business owners within the UK.

Services: To recruit continuously at a high level, to retain as many members as possible, to promote the interests of members, to protect members' business, to publicise the benefits of self-employed and business ownership and to identify the continuously changing needs of members. Telephone number: 01323 482018


EDEAL (Eastbourne and District Enterprise Agency Ltd)
Aim: EDEAL provides confidential and impartial business advice to all businesses, ranging from pre-start to mature. The service embraces social enterprises and voluntary organisations as well as private, commercial companies. Our vision is to be the preferred provider of quality business support services across Kent & Sussex, recognised as contributing to the prosperity of the region and ambitious in growing our services to that end.

Services: EDEAL can provide you with a range of business services including: consultancy, training, mentoring and start-up units. In addition, we can introduce you to a wide range of professional organisations dedicated, like EDEAL, to helping your business succeed. So EDEAL is a good place to start, whatever your business need, and we look forward to helping you and your business.

EDEAL Business Centre
Dittons Business Park
Dittons Road
BN26 6hY
Telephone number: 01323 489800

Surviving the Recession Presentation given by Rix & Kay Solicitors LLP, Heathfield (please click on link below)


"The information, materials and opinions contained in this presentation are for general information purposes only, are not intended to constitute legal or other professional advice, and should not be relied on or treated as a substitute for specific advice relevant to particular circumstances. Rix & Kay Solicitors LLP does not accept any responsibility for any loss which may arise from reliance on information or materials contained in this presentation. If you wish to find out more about the information contained in the presentation, please contact Nick Redman."
Nick Redman FCS
Finance Director
Telephone number: 0845 1658 176

Funds for Training/Help with your skills

We can give you information and advice to help you improve the skills of your staff and volunteers.

East Sussex Fire and Rescue Service

If you wish to book a free Home Safety Visit or you are a carer for someone you believe could benefit from a visit, please click on the documents below for the relevant forms and more information.

Support and Advice about Counselling

Email address:

Telephone: 0844 8030 233
The purpose of the site is ultimately to provide the UK with a huge counselling support network, enabling those in distress to find a counsellor close to them and appropriate for their needs. This is a free, confidential service that will hopefully encourage those in distress to seek help. The website also contains a number of sections on emotional disorders (types of distress section) and provides some useful statistics. Every counsellor on the site who has submitted their profile has either sent a copy of their qualifications and insurance cover, or is registered with a professional body online with recognised codes of ethics and practice, this way you can be assured of their professionalism.


Here is the page that links directly through to counsellors listed in East Sussex:

East Sussex Stop Smoking Service

You are four times more likely to successfully stop smoking when you use your free NHS Stop Smoking Service.


East Sussex Stop Smoking Service: 0800 917 8896



Advice and Guidance - Volunteering

Get involved, change your world and get volunteering; for 16 to 25 year olds.


For more information go to:

Advice and guidance - Are You a Carer?

Are you a carer? Would you like to take a short break from your caring role?


If so, the British Red Cross Carers Support Service may be of interest to you. This free service runs throughout East Sussex, including North Wealden, covering places such as Heathfield, Crowborough, Uckfield, Hailsham and surrounding areas. Our highly trained volunteers offer practical assistance and emotional support to unpaid carers such as yourself, with services including help with shopping and light housework, meal preparations, completing forms, dog walking and advice on how to access other services. If you would like to use, or find out more about this wonderful scheme, then please contact 0800 0280 831.

Advice and Guidance - Are you struggling after a bereavement

Cruse Bereavement Care - download our leaflet

Sussex Crimestoppers

Call about crime anonymously - just tell us what you know, not who you are:


0800 555 111



Health Issues

NHS Direct

The NHS offers a wide range of help, advice, information and support for any health needs you may have. You can contact NHS 24 hours a day, 7 days a week, to talk to a specially trained nurse of health information specialist.
Telephone number: 0845 4647

Sussex Mental Healthline (support and information)

The Sussex Mental Healthline provides mental health advice and support to anyone living or working in Sussex. It has been developed with people who use mental health services. Available Monday to Friday 9.00am - 5.00pm and 24 hours at weekends and bank holidays.

Telephone number; 0300 50 00 101

Debt Advice Foundation

Debt Advice Foundation is a registered national debt education and advice charity (number 1095705).

Call for FREE Debt Advice on 0800 043 40 50

North Wealden Carers Respite Scheme

Free service providing short-term care and support for carers.

For more information contact 0800 0280 831


Alcohol Advice and Information

Action for Change provide support to anyone who is concerned about their own or someone else's drinking. The service is free and confidential. They are able to see people in Eastbourne , Lewes, the Havens and the High Weald area.


Please call 01323 721000 or go to for information on their open access clinics or call to see if they have any free appointments.

Job Centre Plus

Jobcentre Plus will be offering support to all Wealden residents aged 16+ through the outreach service delivered by a Jobcentre Plus personal advisor who can give support for job search, advice about application forms, work experience, finding out about Jobseeker's allowance and information about other organisations that can provide CVs, interview techniques, other support, training, etc. 



Advice and Support for Older People

Community Legal Service Direct

Government funded confidential advice service for those on low income or in receipt of State benefits.  It offers advice on problems with benefits, tax credits, debt, employment and housing.

Tel:  0845 3454345



East Sussex Association of Blind and Partially Sighted People

Provide information on aids and equipment that can help you with your daily life.  Offer a "try before you buy" scheme for some equipment.

Tel:  01323 832252



Silver Line, supporting people over 65 years of age and aims to combat loneliness by providing friendshop, information and advice through calls to trained volunteers.

Tel:  0800 4708090




If you are 65 or older Steps can support you to say living independently.  Steps can visit you at home and help you work out what support you personally need to keep living independently.  Steps is funded by East Sussex County Council and provides a free, confidential, short-term service. 

Tel:  01323 436414



The Wealden and Eastbourne 'Lifeline'

Emergency response system is a combined telephone and alarm unit which is programmed to call a control centre automatically when a red emergency button is pressed.  Once alerted control centre staff quickly summon assistance.  The system is ideal for those living along who may occasionally need help.

Tel:  0800 999 0400



The Wealden Senior Citizen's Partnership

This partnership is a member of the East Sussex Seniors' Association, "the voice of older people". 

Tel:  01892 770487



Wealden Talking News

Provides a weekly memory stick of local news plus three magazine memory sticks per month for the blind or partially sighted.  The sticks are free and are also mailed at no charge. 

Tel:  01435 862304



The Association of Carers

Tel:  0300 3309498.


People Matter

Free sessions on CV writing, writing letters and filling in application forms for prospective employers and careers guidance.  For more information contact 01323 431289 or visit