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Access to Advice and Guidance

In light of the current economic climate and the severe financial pressures facing both private citizens and business owners, the Heathfield Partnership has added a button called access to advice and guidance for people to access information on organisations who may be able to help.

These range from voluntary organisations who specialise in this field to statutory bodies offering support services. The range of advice being offered covers financial debt, housing, family and personal support to those set-up to provide business advice and expert guidance. We have sought to provide a single comprehensive source for all organisations who may be able to help in time of need. We will continue to research any other agencies that come to light which maybe of benefit. a library listing of all contact mechanisms is provided and where possible we have listed local groups, rather than national organisations.

These can be worrying times for business people, employers as well as ordinary citizens, finding it hard to make ends meet. We would hope that this initiative will become an easy guide to those who may find advice useful.

Councillor Rupert Simmons
The Heathfield Partnership Trust Ltd

Wealden Police

Wealden Police have recently seen a number of doorstep callers and rogue traders attempting to trade in the local area. We would like to remind all residents to be cautious when trading with cold callers. Consider these 10 steps when you are next called.

1. Don't sign on the spot
Don't feel pressured to agree on the spot - if you are interested in what they are selling, you can ask them to come back at another time that is more convenient for you, maybe when you have someone else with you or you've shopped around.

2. Check the trader's identity.  Always ask for an identity card and look up the organisation to check the salesperson's identity is genuine. Don't use the number on their card. Check if the trader is a member of a reputable trade body, like the Direct Selling Association, whose members should ensure their salespeople sell responsibly.

3.Be wary of special offers or warnings about your home. Don't get taken in by sales banter or high pressure selling techniques. Don't be hurried into a decision even if there is a discount. The discount might be on a price that is too high in the first place.

4. Always shop around for the best price. Check with other companies offering the same product first. Make sure the price and product is right for you.

5. Read the small print
Always read documents carefully before you sign them and make sure you fully understand your rights. It's best to ask salespeople to call back so you can do this in your own time - don't be rushed into signing before you feel ready.

6. Double check the facts
Make sure you fully understand the total costs of the transaction - including estimates, delivery and installation and the arrangements for after-sales servicing, such as the guarantees or warranties. Only agree to make a purchase once you're entirely satisfied that the transaction is acceptable.

7. Talk to someone you trust for a second opinion
Take the time to talk to someone you trust - for example your family, a friend or carer - before you sign anything.

8. Don't hand over a cash deposit
Avoid handing over money before work is started. A reliable trader will never ask you to do this (even if they need materials). Never agree to go with a trader to the bank to take money out.

9. Think very carefully before you agree to a trader starting any work straight away
If you agree to have any work done or goods delivered within the seven day cooling-off period, you may have to pay if you later change your mind and cancel the contract.

10. Trust your instinct.  If it sounds too good to be true, it probably is!
And finally ... it's OK to say no
Remember it's your doorstep and your decision. If you feel pressured for any reason ask the person to leave.  If in doubt visit: or

call the Citizens Advice Bureau Advice helpline on 03444 111 444.

Like us on Facebook

You can now report non-emergency crimes or incidents online:

East Sussex Hearing Resource Centre

They provide:

  • Home visits
  • Hearing aid maintenance
  • Organise hard of hearing groups and deaf/blind groups
  • Equipment support

For more information contact:

8 St Leonard's Road, Eastbourne, BN21 3UH
Tel (voice, text, fax): 01323 722505

No Cold Calling Zones

The purpose of ‘No Cold calling' zones is to discourage cold callers from specific residential areas - usually a street or small cluster of houses. The introduction of the scheme provides householders with the opportunity to collectively discourage the often-unwelcome practice of cold calling.

The zones are visibly identified by overt signs and by each participant displaying a sticker on their door. Residents are given information on how to deal with cold callers should the signs be ignored and advice about some security products. East Sussex County Council's view with the 44 zones that exist in East Sussex, is that they always belong to the communities and they are only ever the facilitators for the set-up process and one of the enforcing bodies once the zone has been launched. They ask residents to be vigilant and report all cases of cold calling to Trading Standards. However if there is a crime in progress that is always a matter for the police.

East Sussex County Council will assess the information about the caller and if possible make contact with the trader. They would alert them to the fact that the area is a cold calling zone and it is the wish of the residents that traders do not call in their community. The ban on cold calling does not extend to political parties or religious and faith groups.

For more information and to download door sticker visit 

Care for the Carers

Aim: To improve the quality of carers lives by helping the local community to recognise and value the role of carers and by enabling carers to access the services and support they require.

Services include: Carers clinics, carers support groups, training, information and advice, newsletter, counselling, carers card, involvement.

Telephone number: 01323 738390, email or text 07860 077300


Citizens Advice Bureau

Drop-in at Heathfield and Waldron Parish Council, 73 High Street, Heathfield, on Friday mornings, 10.00am - 12 noon.

For local bureaus please visit:


National Adviceline: 03444 111 444


We offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal.

To find a local branch please visit:

National Telephone Number:  116 123.

Family Action

Home Works Housing Support Services

Home Works is a short-term housing support service in East Sussex committed to supporting vulnerable people find and keep safe and affordable accommodation.

As well as supporting a person’s housing situation, we work with them to help improve their health, wellbeing and independence.  To prevent people’s housing situations from getting worse and to avoid future housing difficulties, we work in partnership with statutory services.

Phone: 01273 405800 or email

Heathfield Children's Centre


Heathfield Children's Centre, Heathfield Community Centre, Sheepsetting Lane, Cross In Hand, Heathfield, East Sussex TN21 0XG.  This centre is only open when groups/courses are running.

Children’s Centres across East Sussex are organised into localities. Heathfield Children’s Centre is in the High Weald locality.

Telephone:  01323 464580      

East Sussex County Council

Please visit if you want information on:  Libraries, Education, Roads and Transport, Environment and Planning, Children and Families, Adult Social Care and Health and Business

Various fact sheets can be found :

Credit Union

A credit union is a community based savings and loans organisation that is owned, run and controlled by its members.

Often set up by neighbours or workmates, credit unions welcome savers and borrowers. They believe in a sense of community spirit and in keeping money within the local economy, with everyone working, saving and sharing together.   Two are based in East Sussex:

Hastings and Rother Credit Union
East Sussex Credit Union


Wealden District Council

For information for residents and businesses please visit:


Debt Advice

Business Debtline
Telephone number: 0800 197 6026

StepChange Debt Charity
Telephone number: 0800 138 1111

National Debtline
Source of money and debt advice.
Telephone number: 0808 808 4000

Source of free debt advice.
Telephone number: 0800 280 2816

Telephone number: 0300 330 5477

Debt Advice Foundation is a registered national debt education and advice charity (number 1095705).

Telephone number:  0800 043 40 50

Advice and Guidance for Businesses

Heathfield Chamber of Commerce

Sussex Chamber of Commerce
Practical support and information to help you run your business.
Telephone number: 0845 6788867

Locate East Sussex

We exist to attract enterprises looking to create jobs in local communities and to grow our economy.

Our experienced and dedicated team support any sized business already based in East Sussex and companies moving into the county to grow and access funding.

Since 2013 we have delivered over £6.8 million to growing businesses through East Sussex County Council’s grants and loans programme, matched by over £24.8 million from the companies themselves.

Telephone number: 0300 343 5749

Federation of Small Businesses (FSB)
Aim: To be and remain the largest and most effective organisation promoting and protecting the interests of the self employed and small business owners within the UK.

Services: To recruit continuously at a high level, to retain as many members as possible, to promote the interests of members, to protect members' business, to publicise the benefits of self-employed and business ownership and to identify the continuously changing needs of members.

For Sussex email: or telephone: 07917 628924 

EDEAL (Eastbourne and District Enterprise Agency Ltd)

EDEAL is a not-for-profit enterprise agency providing confidential and impartial business advice

To find out more, why not call us on 01323 641 144 today, completely without obligation, or e-mail

7 Hyde Gardens, Eastbourne, East Sussex, BN21 4PN


Surviving the Recession Presentation given by Rix & Kay Solicitors LLP, Heathfield (please click on link below)

Disclaimer:  "The information, materials and opinions contained in this presentation are for general information purposes only, are not intended to constitute legal or other professional advice, and should not be relied on or treated as a substitute for specific advice relevant to particular circumstances. Rix & Kay Solicitors LLP does not accept any responsibility for any loss which may arise from reliance on information or materials contained in this presentation. If you wish to find out more about the information contained in the presentation, please contact Nick Redman."
Nick Redman FCS, Finance Director
Telephone number: 0845 1658 176

East Sussex Fire and Rescue Service

If you wish to book a free Home Safety Visit or you are a carer for someone you believe could benefit from a visit, please visit

 Counselling Directory

Connecting people with professional support.

Here is the page that links directly through to counsellors listed in East Sussex:


Get involved, change your world and get volunteering; for 14 to 25 year olds.

For more information go to:

British Red Cross Carers Support Service

British Red Cross Carers Support Service - please visit

Phone:  01273 227800

Cruse Bereavement Care

Telephone:  0808 808 1677

Sussex Crimestoppers

Call about crime anonymously - just tell us what you know, not who you are:

Telephone:  0800 555 111


Health Issues


The NHS offers a wide range of help, advice, information and support for any health needs you may have.

One You East Sussex

We can help you get back to a healthier you, and support you to make simple changes towards a longer and happier life. We will provide tools, motivational support and encouragement every step of the way, to help improve your health right away.

Sussex Mental Healthline (support and information)

The Sussex Mental Healthline provides mental health advice and support to anyone living or working in Sussex. It has been developed with people who use mental health services. Available Monday to Friday 9.00am - 5.00pm and 24 hours at weekends and bank holidays.

Telephone number:  0300 50 00 101

Job Centre Plus

Jobcentre Plus will be offering support to all Wealden residents aged 16+ through the outreach service delivered by a Jobcentre Plus personal advisor who can give support for job search, advice about application forms, work experience, finding out about Jobseeker's allowance and information about other organisations that can provide CVs, interview techniques, other support, training, etc. 


Telephone: 0845 604 3719

Advice and Support for Older People

Community Legal Service Direct

Government funded confidential advice service for those on low income or in receipt of State benefits.  It offers advice on problems with benefits, tax credits, debt, employment and housing.

Tel:  0845 3454345


East Sussex Association of Blind and Partially Sighted People

We are a registered charity (209535) dedicated to providing vital services to blind and partially sighted people who live within East Sussex.

Tel:  01323 832252 or email


Silver Line, supporting people over 65 years of age and aims to combat loneliness by providing friendshop, information and advice through calls to trained volunteers.

Tel:  0800 4708090


The Wealden and Eastbourne 'Lifeline'

Emergency response system is a combined telephone and alarm unit which is programmed to call a control centre automatically when a red emergency button is pressed.  Once alerted control centre staff quickly summon assistance.  The system is ideal for those living alone who may occasionally need help.

Tel:  0800 999 0400


The Wealden Senior Citizen's Partnership

This partnership is a member of the East Sussex Seniors' Association, "the voice of older people". 


Wealden Talking News

Provides a weekly memory stick of local news plus three magazine memory sticks per month for the blind or partially sighted.  The sticks are free and are also mailed at no charge. 

Tel:  01435 862304



The Association of Carers

A Carer is someone of any age who provides unpaid support to family or friends who could not manage without this help. This can be caring for a relative, partner or friend who is ill, frail, disabled or has mental health or substance misuse problems.  The Association of Carers provides free, volunteer-led support services to unpaid Carers in East Sussex.

Tel:  01424 722309


People Matter

Free sessions on CV writing, writing letters and filling in application forms for prospective employers and careers guidance.  For more information contact 01323 431289 or visit